Welcome to Carbon Sparkle. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website CarbonSparkle.com and place orders for diamonds, gemstones and jewelry.
By accessing or using our website, you agree to the terms of this Privacy Policy.
We may collect and process the following personal information:
Contact information: name, email address, postal address, phone number.
Order information: items ordered (diamonds, gemstones, jewelry), order date, shipping address, billing address, payment method details (we do not store full credit card data unless required through our payment processor).
Account & profile information: if you register an account, your username, password (securely stored), preferences.
Website usage information: IP address, browser type and version, operating system, pages you view, links you click, date/time stamps, referral URLs, device identifiers, cookies and similar technologies for analytics.
Marketing & communications information: your preferences for receiving marketing communications, feedback or survey responses.
We use your information for the following purposes:
To process and ***fulfill*** your orders (including sourcing products).
To manage your account and provide customer service.
To communicate with you about your orders, updates, promotions, and other information we think might interest you (with your consent where required).
To improve our website, products and services via analytics and usage information.
To comply with legal and regulatory obligations (for example, anti-money laundering / verifying identity when selling high-value diamonds).
To detect and prevent fraud or other illegal activity.
We may share your personal information with:
Our service providers (e.g., payment processors, shipping/logistics providers, IT/hosting service providers) in order to ***fulfill*** your order.
Our sourcing partners, as relevant, for the purpose of sourcing diamonds/gemstones and managing inventory, shipping and invoicing.
Law enforcement, regulators or government authorities if required by law or to protect our rights.
In the event of a business transfer (merger, sale, asset transfer), your personal information may be transferred as part of such transaction (with appropriate safeguards).
Because our partners and our hosting/IT providers may be located outside the United States, your information may be transferred to, stored in or processed in other countries. We will ensure appropriate safeguards are in place (e.g., standard contractual clauses) where required.
We use cookies and similar tracking technologies to collect website usage information, improve website performance and deliver personalized experiences. You can control cookies via your browser settings and via any cookie-consent tools on our website.
We implement commercially reasonable technical and ***organizational*** measures to protect your personal information from ***unauthorized*** access, misuse, alteration or destruction. However, no data transmission over the internet or storage system can be guaranteed as 100% secure.
We will retain your personal information for as long as needed to ***fulfill*** the purposes described in this policy, comply with our legal obligations (for example warranty or tax purposes) and for legitimate business purposes.
Depending on your jurisdiction, you may have the right to:
Access your personal information and obtain a copy of it.
Request correction of inaccurate or incomplete data.
Request deletion of your personal information.
Object to or restrict processing of your personal information.
Withdraw consent where we rely on consent for processing.
Lodge a complaint with a data protection authority.
If you wish to exercise any of these rights, please contact us at contact@carbonsparkle.com.
Our website does not knowingly collect personal information from children under the age of 18. If you believe we have collected such information, please contact us and we will take steps to delete it.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last updated” date. Your continued use of the website after the changes indicates your acceptance of the updated policy.
If you have any questions or concerns about our Privacy Policy or our data practices, please contact us: